IN Progress
Logan: Review of New Hires
Monique: Dell Battery update
Monique: USB Key Drive Promotion
Glenn: Dump Roxio on the PC
http://www2.ashampoo.com/webcache/html/1/product_2_1110__.htm
http://ddbla.blogspot.com/2007/12/15-free-cddvd-burning-alternatives-to.html
Failed Options
CDBurnerXP http://www.cdburnerxp.se/
ImgBurn http://www.imgburn.com/
InfraRecorder http://www.imgburn.com/
Mailbox reduction review - 3gb and up
Focus on training on end user to manage this themselves, but in some cases, we may have to personal hold their hand or just do it to make it go away. Always consider long-term planning.
Spencer: why isn’t Archive working
Glenn: Review Documents.
Glenn: TERA Update
- Open Tickets
- Top users
- Top days people call
Dell Laptops... should we consider any other brands going forward? Levono, HP?Daily walk through: Every morning check with the following people to make sure everything is ok. Keep me posted. I need to know when they are out of the office, etc.
Linda
Nick Bishop
Mark Monteiro
Gloria Larkin
Kevin McCarthy
Art Studio
Logan
Marianne Ellis
Vanessa MacAdam
Debbie Rodriguez
All Conference Rooms
Monique
Elizabeth Gaudio
Tariq Ali
Judy Carpenito
Marianne Ellis
Spencer
Jefferson Burruss
Chelsea Roe
Nick Bishop
Jeff Spiegel
Tip of the Week: Shortcut for Windows Task Manager (CTRL + Shift + ESC)
Training
Postscript…
- Pro-active Support … find the solution before it becomes a problem ..
- Walk the halls … Engage the end-user … Watch what they do and offer solutions to make their job easier
- New Business Pitches… we handle the technology… they present our business
